Please read these Terms and Conditions carefully. By using our online booking service you are agreeing to be bound by these Terms and Conditions
Please read these Terms and Conditions carefully. By using our online booking service you are agreeing to be bound by these Terms and Conditions
- Definitions
In these Terms and Conditions:
“you” or “your” means the person named in the booking confirmation;
“Glanusk Caravan Park Site Policy” means the relevant policy and rules in force at the Site (as updated from time to time);
“Site” means Glanusk’s Caravan Park at Glanusk Park, Glanusk Estate, Crickhowell, Powys, NP8 1LP; and
“we”, “us” or “our” means Glanusk Events LLP of The Old Library Chambers, 21 Chipper Lane, Salisbury, Wiltshire, SP1 1BG
- Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking, that all members of your party agree to be bound by these Terms and Conditions and that you will procure that all members of your party will comply with these Terms and Conditions.
We reserve the right to accept or decline bookings entirely at our discretion. You cannot make a booking if you are under 18 years old and any such bookings will be declined.
A booking is confirmed once we have received payment from you. If you wish to cancel your booking it will be subject to our cancellation terms set out at paragraph 3 below.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. If you do not provide us with an email address, we will not be able to confirm your booking or provide you with details about your booking via email. You can also book via the telephone on 01873 810414 if you are unable to book online. Booking confirmations are subject to the availability of accommodation at the Site. You should carefully check the details of your booking confirmation as soon as you receive it.
You must contact us immediately if you believe any of the details in your booking confirmation are incorrect or incomplete. We will, where reasonably possible, rectify any inaccuracies or accommodate any alterations you wish to make to your booking at the Site. If you notice a mistake or inaccuracy in your booking confirmation, you must notify us as soon as possible and we will, where reasonably possible, amend your booking for you. If you fail to notify us of any inaccuracies or mistakes before the date of your stay at the Site, we may not be able to amend your booking.
If you have booked online or by telephone and provided an email address you should notify us immediately if that email address changes. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
- Payment Terms and Cancellation Policy
We periodically review and amend the prices we charge for your use of the Site. We will confirm the cost of your booking at the time you make your booking and in your confirmation invoice.
For all bookings, full payment is required. All bookings made via our website are taken via a secure gateway. All bookings must be paid for in £GBP and include tax (VAT) at the current rate (20%). If the VAT rates change, we reserve the right to change our prices accordingly.
Your booking is a contract for the provision of leisure services on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract other than in accordance with our cancellation policy. For those cancellations made more than 4 weeks before arrival, you will be entitled to a refund of 50% of the booking cost. For cancellations made within 4 weeks of arrival, you will not be entitled to any refund of the booking cost. Cancellations must be notified in writing to us immediately by contacting us at [email protected].
- Changing a Booking
If you want to change any detail of your confirmed booking you must let us know by contacting us on 01873 810414 or emailing us at [email protected] as soon as possible. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.
If we do change your booking, you will be charged an administration fee of £5 to cover the costs we incur in making the change to your booking in addition to any loss of income deemed to be as a direct result of the requested change.
Whilst we do not expect that we will have to make changes to your booking, we reserve the right to change or cancel your booking if it is necessary to perform or complete essential remedial or refurbishment works of the Site or for other reasons unforeseen at the time you made your booking with us which are beyond our reasonable control. Where such an event occurs, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
- Cancellation by Us
We reserve the right, in our sole discretion, to refuse any booking and to cancel any bookings already made if the Site is unavailable for any reason whatsoever. If such an event occurs, you will entitled to a full refund of all monies paid to us by you. You agree that this will be your sole remedy and that we will not be responsible for any other losses you may incur arising from our cancellation of your booking. If only part of the Site is unavailable, we will to the extent it is reasonably possible try and find you alternative accommodation on the Site.
We reserve the right to terminate our contract with you immediately and remove you and your party from the Site if, in our sole discretion, we determine that you or any person in your party acts in an unreasonable, anti-social, distasteful, dangerous, threatening, reckless, offensive, derogatory, prejudicial, aggressive or violent manner or is likely to or has caused any damage or nuisance to any property or third parties on or nearby to the Site, or acting illegally in any way. You agree that where such an event occurs that neither you nor any member of your party will be entitled to a refund of any monies paid to us and or any other form of compensation.
We reserve the right to cancel our contract with you and ask you to leave our Site immediately (without any refund or compensation being payable) to you if we consider that you or your party have committed a material breach of these Terms and Conditions.
- Insurance
It is a condition of your booking that you obtain appropriate insurance for you and all members of your party. This should ideally cover illness, cancellation, damage or loss to property and injuries during your stay.
- Occupancy period
You and your party shall only occupy the Site as holiday accommodation and you agree that the Site shall not be shall not be occupied by you or a member of your party’s sole or main place of residence. You also agree that neither you nor your party shall occupy the Site for 28 days or more in any calendar year. We reserve the right to evict any persons who have occupied the Site for longer than 28 days in any calendar year, or who are using the Site as their main or sole residence. In accordance with our Privacy Policy (which can be found on our website, an up to date register will be kept of names of all occupiers of the Site, their main or sole residence, their date of arrival and departure from the site.
- Liability
Nothing in these Terms and Conditions is intended to limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded by law.
Subject to the above paragraph, if we are held liable to you for any loss or damage arising in connection with this these Terms and Conditions and/or the Site, our aggregate liability to you (whether arising from negligence, breach of contract or otherwise) shall be limited to the amount of monies that has been paid by you to us.
We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach of these Terms and Conditions or if it was contemplated by you and us at the time we entered into this contract.
Save for where your loss has been directly caused by our recklessness, negligence or breach of these Terms and Conditions, we do not accept any liability to you for any loss, theft or damage to you or your party’s property (including, without limitation, your vehicles, contents and accessories).
We are not liable for any business losses. If you use the Site for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
ALL OF YOUR BELONGINGS AND YOUR PARTY’S BELONGINGS ARE LEFT ENTIRELY AT YOUR OWN RISK.
YOU SHALL, AND SHALL PROCURE THAT YOUR PARTY SHALL, TAKE GOOD CARE OF AND DO NOT CAUSE ANY LOSS OR DAMAGE TO BE DONE TO THE SITE, OR TO ANY FITTINGS, EQUIPMENT OR OTHER PROPERTY (INCLUDING THIRD PARTY PROPERTY) CONNECTED TO THE SITE AND YOU SHALL MAKE GOOD AND PAY IN FULL FOR ANY SUCH LOSS OR DAMAGE CAUSED TO THE SITE OR ANY PROPERTY CONNECTED TO THE SITE WHICH IS CAUSED BY YOUR NEGLIGENCE OR RECKLESSENESS.
- Force Majeure
We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control.
An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
- Data Protection
We care about your privacy and will only process your personal data in accordance with data protection law. All the information taken at the time of your booking is used in accordance with our Privacy Policy. You acknowledge receipt of our Privacy Policy which can be found on our website.
- Site Rules
You shall, and shall procure that your party shall, comply with the Glanusk Caravan Park Site Policy at all times which can be found on our website. You and your party shall comply with all health and safety laws including, without limitation, our health and safety policies as notified to you (and as updated from time to time).
- General
A person who is not a party to these Terms and Conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms and Conditions, the Glanusk Caravan Park Site Policy and our Privacy Policy constitute the entire agreement between you and us and supersede and extinguish all previous promises, representations and undertakings.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms and Conditions.
These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
If booking over the phone you will need to sign a copy of these terms and conditions and the associated policies to confirm you have read the information above, and accept the terms and conditions, and return a signed copy to the Estate Office by post or email to [email protected]
If you are booking through our website you are agreeing to the terms and conditions and the associated policies by ticking the box on booking.