CARAVAN PARK POLICY

 1.  Seasons of occupancy

No Caravan or Motorhome shall remain on site between 1st November in any year and 27th February in the succeeding year.

2.  Arrival and departure times

Caravans or Motorhomes shall not be permitted to enter and leave the site outside the hours of 8am and 8pm daily. This is to safeguard the amenities of the locality and is a condition imposed by the Brecon Beacons National Parks Authority.

 3.  Access and exit to and from the site 

Access to the site is via the B4558 only, you will find us between Crickhowell and Llangynidr on the B4558 only. Please contact Reception on arrival to be admitted to the site. You will see a key pad at the gateway which has an intercom button for the Estate Office, use this one and you will talk to one of our team and allowed access by opening the automated gates. When leaving the Park, on approaching the double gated access, the gates will open towards you. Please don’t ever force the gates open as this will damage them. When re-entering you will use the same access gates through which you arrived and use the same entry method.

When leaving the Park to explore the area on foot or bike, there are maps and information available at Reception.

When leaving the Park in a car to explore the local area you can access and exit via the double gated access as above.

 4.  Problems 

If there are any problems with your access, pitch or utility of the site, please contact Reception.

5.  Group Bookings

For group bookings, please notify us by contacting us at 01873 810414 or [email protected] so that we are able to make all possible efforts to locate you at pitches nearby each other.

6.  Check in and Check Out 

Guests departing and checking out of the site must do so before 11am on the day of their departure. Please notify Reception before leaving. 

Guests entering the site to check in may do so after 1pm on the day of their arrival.

7.  Pets

Guests are welcome to bring up to 2 well-behaved dogs.  Glanusk is a busy working estate and sheep are often in the fields surrounding Glanusk Caravan Park Site – dogs must be kept on a lead at all times to avoid worrying livestock. Please also note that a permissive path runs through the estate and walkers are often accompanied by their dogs. Poop bags and a special bin are provided – please clean up after your dog. There is a wood adjacent to the Park and this is a lovely area for you to walk your dog(s).

8.  No Smoking

Smoking is not permitted in the Amenity building or within 4 metres of any of the structures, temporary or otherwise offered by Glanusk Events LLP. Smoking is permitted outside and we would request that that all butts are collected and disposed of in the ash bins provided.

9.  Conduct of Guests

Whomever is the lead contact person making the booking with Glanusk Events LLP is responsible for the orderly conduct of all guests while staying in Glanusk Caravan Park Site on the Glanusk Estate.  Please ensure all guests have regard to any regulations imposed by any competent authority and that nothing will be done which will constitute a breach of the law.

10.  Driving and walking around the Estate

The speed limit all over the estate is 5 miles per hour.  We ask that you avoid driving on the verges, if you do meet someone coming the other way, please reverse to a suitable passing place. If you are walking on the Estate and happen to stray, you may be approached by one of the Glanusk staff or a tenant farmer. Please tell them where you are staying. For everyone’s sake, please keep your speed down. Pedestrians always have right of way when crossing site roads. Please take care at all times especially when near play areas and when you’re reversing.

There are private areas on the Estate which are out of bounds to the public. Access areas are marked on the maps available at Reception.

 Make sure you follow any one-way systems.

When you’ve sited your caravan or motorhome, where possible park your vehicle alongside with the handbrake securely applied.

Please take care walking on site roads and tracks, as they may be uneven.

When the weather is bad, paving slabs serving as paths often become slippery and may be uneven. If you see anything that looks hazardous, please tell the Site Staff.

11.  Glassware and china 

Please do not take any glassware or china down off Glanusk Caravan Park Site or leave behind when you leave. If you have a breakage, please let us know and we will be happy to help clear the glass or china away. If anything is broken it can cause a hazard to animals and to humans.

12.  Electrical hook ups

Please make sure your cable is placed as close to the edge of the pitch as possible.

Please put any excess cable under your outfit so that loose cable becomes less of a trip hazard.

Don’t coil your excess cable as it can overheat and catch fire.

13.  LPG

We appreciate that most caravans and motorhomes have Liquid Petroleum Gas (LPG) systems fitted as standard. We strongly advise that you have your gas system checked by a “Gas Safe” registered fitter annually, before use.

Additional cylinders which are not connected to LPG systems are not to be brought onto site and no cylinders are to be left at the end of your stay

14.  Health and safety

All measures have been taken so far as is reasonably practicable to ensure the Glanusk Caravan Park Site and property is safe for you to use and enjoy during your stay. Please make sure, however, that you take a little time to make yourself aware of the features of the estate, and properties where relevant, to identify any hazards which you may encounter so that you can take any necessary precautions and enjoy your stay fully.

15.  Uneven surfaces

There are several paved areas with old flagstones and other uneven surfaces on the Park. Please take extra care around these areas. The Parkland is a natural environment and uneven surfaces are widespread. 

16.  Trees

There are many beautiful trees on The Estate including over 300 different cultivars of oak.  From time to time a bough may fall from the trees, so we would advise all guests to avoid standing under, climbing or picnicking under the trees.  You will see that in some places we have roped off the areas around the trees and this is part of an on-going management programme.  However, we would ask that you avoid standing under, climbing or picnicking under all the trees on The Estate whether they are roped off or not.

17.  The River Usk and other areas of open water 

Please do not access the river as people are fishing. We ask that do not throw stones or pooh sticks into the river even if you don’t see anglers, they may be on their way to that part of the river and we don’t wish to upset their day’s enjoyment by having the pool disturbed pre fishing.

Please note NO ACCESS OR SWIMMING IS ALLOWED IN THE RIVER USK AT ANY TIME.

If you would like to fish while you are here with us, please contact the Estate Office on 01873 810414 or email [email protected] book.

As we have various open water courses (Ponds and streams) within the Estate and Park, take extra care, especially if you have children with you.

Please warn your children of the dangers and ensure they are supervised at all times.

18.  Lighting on site

Lighting is generally low-level subdued lighting and spaced to meet local authority restrictions, reduce the environmental impact comply with planning permission and reduce the effect of light pollution.

We suggest taking a torch with you if you leave your caravan or motorhome after dark.

We suggest sticking to a familiar route if you need to walk around a site after dark.

19.  Animal and nature hazards

We encourage wildlife and maintain natural surroundings where possible, so take care when walking around the site. Molehills and rabbit holes, tree roots and uneven ground are likely to be present. We advise you to keep your eyes peeled for hazards and wear appropriate footwear.

We are located on and near to farms, take care if there are animals around. They can be unpredictable, so parental supervision is required. Please don’t let children get close to the animals unless given permission by the farmer.

Always wash your hands after contact with animals.

20.  Hard standing

Be careful on hard standings as they are generally loose gravel and may be a trip hazard.

21.  BBQs

Open camp fires are not permitted on the park under any circumstances. Free standing BBQs are permitted on the site as long as they are raised more than 8 inches from the ground. No gas BBQs are permitted.

22.  Fire emergency information 

Please refer to the fire emergency information located at the Amenity building and on the notice boards on site.

To make sure any fire won’t spread, keep your outfit at the required distance from others.

Carbon Monoxide kills. Keep barbecues out of caravans, motorhomes, awnings and tents. Make sure you keep barbecues away from outfits and hedges and outside of awnings and tents – please don’t leave them unattended. Let hot ashes cool down before putting them in the rubbish. Make sure exhaust from generators is properly vented away from occupied areas. Carbon Monoxide is a colourless, odourless, highly poisonous gas that can kill in minutes. Carbon Monoxide poisoning can be caused by any fuel that burns or smoulders. Barbecues can continue to give off Carbon Monoxide for 12 hours after they have been used.

You’ll find Fire Points at our Park, so when you arrive check where the nearest one is. Then you can raise the alarm if you discover a fire. Also make a note of where the assembly point is. Please read the evacuation notice, too. Fire extinguishers are provided at the fire points. Please make sure you are familiar with their use, prior to attempting to put out a fire.

If fire breaks out, follow the site staff’s instructions. Keep your children safe by making them aware of the danger of emergency services rushing to the scene.

We recommend that you have a fire extinguisher, fire blanket and smoke alarm in your outfit. They should be checked and serviced regularly so they’re always ready to use. Fire buckets are very handy, too, but must not be used on electrical fires.

23.  Children

Children must be supervised on site at all times.

The parents or guardians are responsible for the safety of children in their care at all times whilst on site, particularly in preventing access to the River or any open water and on road and pathways.

Play areas are never entirely risk free, please remember you are responsible for your children on site.

Bikes, scooters and skateboards:Bikes, scooters and skateboards are allowed, but we ask you to keep your speed down to walking pace on the site and to be aware of uneven surfaces. Please follow the site’s one-way system.

For the safety and consideration of others, we don’t allow the use of petrol or electric scooters on site.

24.  Pitch alteration

Glanusk Events LLP reserves the right to alter specific pitch requests in order to maximise pitch occupancy but will aim to advise customers of alterations wherever possible before arrival. You should notify a staff member immediately upon arrival and should not pitch until a member of staff has confirmed your pitch details. This is unlikely.

25.  Extended Stays

Extensions can be arranged, subject to availability and possible relocation, although there is no guarantee that pitches can be extended beyond the date booked. If you wish to extend your stay please check with reception as soon as possible.

26.  Awnings 

The majority of pitches can accommodate awnings.  Please note only “grass friendly” or “breathable” groundsheets or mats are permitted in awnings. During adverse weather conditions you may be requested to take your awning down.

27.  Additional Tents/Gazebos

Additional tents and gazebos are allowed when they are within the allocated pitch size.

28.  Groundsheets

No groundsheets separate from any awnings will be permitted.

29.  Day Visitors

Day Visitors must report to the Estate Office with their car registration No. before entering the Park so that parking can be allocated on hard standing where possible.

30.  Noise

Please consider your neighbours and keep noise to a minimum after 10pm and first thing in the morning.  We will not tolerate unacceptable levels of noise that disturbs others.  In the event of any unacceptable behaviour we reserve the right to ask you to leave the park. No loud music is to be played at any time.

31.  Flood risk information

Please refer to the flood information point located at the Amenity building.

32.  Rubbish and recycling

Please note details in the Amenity building regarding recycling and rubbish collection. We would very much appreciate your help, if you are unsure about which bins to use or need any additional bags, please contact Reception.

If you have waste such as broken glass and batteries, ask site staff who will offer advice regarding disposal.

Hazardous waste cannot be discarded on site. 

33.  Do and Don’t for products and discharged liquids

Please adhere to this serious instruction, it is vital that we don’t allow any contamination to go into any natural water course and specifically the River Usk. The system is sensitive and can damage easily.

The following MUST NEVER BE DISCHARGED INTO THE DRAINS, SINK, LOOS OR WATER COURSE OF ANY TYPE:

Bleach of any type

Floor cleaner or disinfectants

Dishwasher or washing machine detergents

Motor oil, grease, antifreeze, brake fluid etc

Bottle sterilizing fluids

Cooking oil and fat

Weed killer, insecticides, fungicides and other gardening chemicals

Paint, thinners, white spirit, turpentine, creosote etc

Medicines – take unused medicines to a pharmacist for safe disposal – the nearest one is in Crickhowell

Photographic developing fluids

Nappies, sanitary towels, rags, wipes of any sort

Soft toys, tennis balls etc

No Home beer or wine making liquid or product

34.  Showers

To keep site standards high, the shower and toilet blocks are cleaned daily. They’ll be closed during cleaning.

Floors may be slippery, so please take care.

Take care when using showers and taps. We make sure the water is temperature controlled to avoid Legionella.

 

35.  Fireworks and other airborne items 

No Fireworks to be set off on any part of the Park.

No Chinese candle parachutes or similar devices are allowed.

36.  Drone footage

No drone footage is to be taken without specific permission from the Estate by way of the Estate Office.

37.  Complaints

If you are dissatisfied with any aspect of your stay at the Site you should bring the problem or issue to the attention of the owner of the Site as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and email it to the Estate Manager on [email protected].  Any complaints arising out of your stay at the Site that are not brought to the attention our attention during your stay are less likely to receive the same level of attention if made retrospectively.

Diolch / Thank you

We look forward to welcoming you to Glanusk.