Campsite Privacy Policy

Who we are

Glanusk Events LLP are a Limited Liability Partnership. This Privacy Policy explains how we collect and use personal data about you.

How and why do we process your personal information?

Here at Glanusk Events LLP we take your privacy seriously and will only use the personal information you have provided to deliver the services you have requested from us and as agreed in our Terms of Business.

From our General Website

You may choose to provide personal information to us when you register with the website e.g. to register for an event, book a pitch, holiday let or activity, register for information, to purchase a product or contact us or ask us to contact you. You may be asked to provide certain information about yourself including your name, title, postal address, telephone number and/or email address.

Automatically

We may also collect information automatically about your usage of our websites using Cookies and other technology (for full details of what we use see the section below on “Cookies”). To that effect, we use your IP address (a series of numbers that identifies a computer on the internet) to collect, among other things, internet traffic data and data regarding your browser type and computer. If you do not want to receive Cookies, you may reject them by using your browser settings, provided they are not necessary for delivery of our website or services to visitors (for help with how to do this see the section below on “Cookies”).

How do we use this information?

We will use your information for the specific purpose(s) for which it has been provided or collected by us e.g.

  • To provide information regarding the services we offer, e.g. whether we can assist you with purchases, bookings, information or contact.
  • To comply with our statutory and regulatory obligations
  • To verify your identity for anti-money laundering purposes
  • To protect against or identify possible fraudulent transactions
  • To enforce our Terms of Business and otherwise manage our business
  • To deal with your feedback, query or complaint
  • To register your application for recruitment
  • To book you onto an event, a holiday letting, a pitch, an activity or an event

We may also use information we collect about you for marketing and event purposes e.g.

  • To provide communications about us and other services we provide which may be of interest e.g sending you our newsletter or offers, new products and sharing information
  • To contact you about relevant events or activities, products or information we may undertake or share with you

Information Sharing

We do not sell or share your personal information to marketers outside Glanusk Events LLP. We share your personal information within Glanusk Events LLP as described in this statement.

Processing Grounds

We will only process your personal information in pursuance of our legitimate interest if we receive any requests related to our services, a call back or specific marketing materials. We will use your personal information to fulfil your request. Where we need to manage your protection against or identify any possible fraudulent transactions we will do so in accordance with our legal obligation placed on us under law.

If we process any special categories of information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, processing of genetic or biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation, we must have a further lawful basis for the processing. This may include where you have given us your explicit consent to do so or where you have made the information public.

Marketing

If you become a customer of Glanusk Events LLP, we may use your personal information to send you newsletters, information and invitations to events we think may be of interest to you or your business. It is within our legitimate interests as a company to use your information in this way. If you have consented to receive marketing material, you may opt out at a later date and you have the right at any time to stop us from contacting you for marketing purposes.

If you do not wish to receive any marketing material or communications after you submit or provide your details, please contact us using the details below (stating UNSUBSCRIBE in the heading of any email message) indicating you do not wish to be contacted for these marketing purposes and/or via particular forms of communication e.g. email or telephone.

If you change your mind about being contacted by us in the future or change address, or if any information that we hold about you is inaccurate or out-of-date, please let us know by: emailing: [email protected] writing to the Estate Manager, Glanusk Events LLP, Glanusk Park, Glanusk Estate, Crickhowell, Powys, NP8 1LP or by telephone on 01873 810414.

Third Party Service Providers

We engage third party service providers to perform a variety of business operations on our behalf. We may share your personal information with them but only with the personal information they need in order to perform the services we request and we require they protect this information appropriately and not use it for any other purpose.

For example, we may rely on third party service providers to:

  • Fulfil your service requests and answer your questions
  • Host our IT platforms (including cloud based platforms)
  • Host our website and deliver our email or other communications
  • Manage payments or take other actions on your behalf
  • When required by law and/or government authorities
  • Protect, defend or exercise the rights and property of Glanusk Events LLP (including enforcing our Terms of Business)

We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

HOW DO WE PROTECT YOUR INFORMATION?

We have in place administrative and technical measures on our website designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal information that we hold.

Where we transfer information to third parties to enable them to process it on our behalf, we ensure that the providers meet or exceed the relevant legal or regulatory requirements for transferring data to them and keeping it secure.

We will also ensure that where information is transferred to a country or international organisation outside of the UK / EEA, we will comply with the relevant legal rules governing such transfers.

Personal Information Retention Period

We keep your personal information no longer than is necessary for the purpose for which it was collected. Please contact the Estate Office ([email protected]) for more information.

Your rights

You have certain rights in relation to your personal information, although those rights will not apply in all cases or to all information that we hold about you. For example, we may need to continue to hold and process information to establish, exercise or defend our legal rights.

You have the right to request that we:

  • Provide you with a copy of the personal information we hold about you
  • Update your personal information
  • Delete personal information we hold
  • Restrict the way in which we process your information
  • Consider any valid objections to our processing of your personal information
  • Provide information you have given us to a third party provider of services

We will respond to your request (including providing information on whether the rights apply in the particular circumstances) within the applicable statutory time period. If we are not sure of your identity, we may require you to provide further information in order for us to confirm who you are.

Use of cookies

We may use Cookies on our website to manage the operation and performance of our website. Cookies are small data text files that are placed on your computer when you visit a website. Cookies help to make websites work efficiently and provide us with information about how our website is used.

How to Manage Cookies

You can choose to accept or decline Cookies. Most web browsers automatically accept Cookies but you can modify your browser setting to decline Cookies although this may prevent you from taking full advantage of the website.
For further information visit www.aboutCookies.org.uk

Links to Third Party Sites and Social Media

The Glanusk website includes links to a third-party site (Twitter/Facebook/Instagram and others). Glanusk Events LLP does not control third party sites and we encourage you to read the Privacy Policy of such sites.

Changes to this policy

We keep our Privacy Policy under regular review and the content on the policy may be reviewed and changed without prior notice. Please visit our website for any changes.

This Privacy Policy was last reviewed in 2019.

How to contact us

If you would like to get in touch to discuss this policy, the scope of this policy, how we use your personal information, to exercise your rights or to provide feedback or make a complaint about the use of your information, please contact us as follows:

Estate Manager
e [email protected]
t 01873 810414

c/o Glanusk Events LLP, Glanusk Park, Glanusk Estate, Crickhowell, Powys, NP8 1LP